Replacement eSIM for new phone

[Connor024]

I have just purchased a new iPhone 16 and am unable to transfer the eSIM as it says the carrier does not allow that. Fine, however when I go to order a replacement eSIM it won't send the verification code to enable me to order one. It just keeps failing. So I am now in a position where I am unable to use the new phone. Any help much appreciated!

[63johnw · Accepted solution]

Hi @Connor024  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Connor024.

[Oisin88]

I have the same problem.  I switched to Sky from GoMo as they don't support eSims, but even though I opened an eSim account, it is talking about activating a SIM.  There is no SIM card slot in the phone, and my old phone is an iPhone 7, so can't be used to transfer the info

[Jav2]

Same situation, can't transfer eSIM to a new iPhone 16. After an attempt, now sim stoped working and I have no mobile

connection!

[Steve396]

I have this exact same problem. Any advice appreciated.

[63johnw]

Hi @Steve396  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Steve396 an invite to chat.

[Emily1]

I have the same problem, unsure what to do

[Steve396]

@Emily1  I ended up sending the new phone back to Sky. After two 2.5 hour phone calls, being passed around various departments, no one could sort the problem. 
Really poor service. 

[Emily1]

Ok, thinking might have to do the same 😫. It seems crazy if they are all coming out with the same error that theres not an easy fix!

[Ruth32]

How was this issue resolved. I'm having a very similar problem. 

[Steve396]

Not resolved. I transferred my sim to Lebara. 

[Ellennnn]

I have just purchased a new iPhone 16 and am unable to transfer the eSIM as it says the carrier does not allow that. Fine, however when I go to order a replacement eSIM it won't send the verification code to enable me to order one. It just keeps failing. So I am now in a position where I am unable to use the new phone. Any help much appreciated!

[63johnw]

Hi @Ellennnn 

I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a colored speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014