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Discussion topic: eSIM installation

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This message was authored by JAw39 This message was authored by: JAw39

eSIM installation

I received my new phone today- it's an IPhone 14 Plus replacing an IPhone 13 mini. 

I had an email with some information about installing an eSIM, I followed the instructions however the installation failed as the I phone 13 mini was not compatible. 

I know have both phones with no service so I can not ring customer care for support. 

What do I need to do? 

Thank you, 

Cat

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This message was authored by 63johnw This message was authored by: 63johnw

Re: eSIM installation

Posted by a Superuser, not a Sky employee. Find out more

Hi @JAw39  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by Addie15 This message was authored by: Addie15

Re: eSIM installation

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @JAw39.

This message was authored by Addie15 This message was authored by: Addie15

Re: eSIM installation

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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