eSIM installation

[JAw39]

I received my new phone today- it's an IPhone 14 Plus replacing an IPhone 13 mini. 

I had an email with some information about installing an eSIM, I followed the instructions however the installation failed as the I phone 13 mini was not compatible. 

I know have both phones with no service so I can not ring customer care for support. 

What do I need to do? 

Thank you, 

Cat

[63johnw]

Hi @JAw39  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @JAw39.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.