Discussion topic: eSIM installation

This message was authored by: JAw39 · ‎02 Sep 2024

I received my new phone today- it's an IPhone 14 Plus replacing an IPhone 13 mini.

I had an email with some information about installing an eSIM, I followed the instructions however the installation failed as the I phone 13 mini was not compatible.

I know have both phones with no service so I can not ring customer care for support.

What do I need to do?

Thank you,

Cat

This message was authored by: 63johnw · ‎02 Sep 2024

Hi @JAw39 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: Addie15 · ‎02 Sep 2024

Hi there! Thank you for escalating this. We have sent an invite to @JAw39.

This message was authored by: Addie15 · ‎04 Sep 2024

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Discussion topic: eSIM installation

eSIM installation

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