eSIM installation

[Tariq_]

I got a new phone that comes with a data plan. I transferred my number from another network to sky and it was activated. Now I'm trying to install it but it's not working. I also tried to do it manually but it's not working, the 4digit confirmation code i received when I ordered the phone is not working. Now I'm stuck plus I use the phone to work

[63johnw]

Hi @Tariq_  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Tariq_]

The conversation chat closed yesterday after I had responded, is it part of the process or something else because the messsage indicated that it will close after 48 hours but mine was just after I had responded 

[Tom-W19]

Hi @Tariq_ 

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147