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Discussion topic: eSIM confirmation code not valid

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KateBlundell
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eSIM confirmation code not valid

‎08 Jul 2024 02:18 PM

I keep trying to activate my eSIM on new phone. Worked fine on old iPhone but changed to new iPhone today and it won't activate. Keeps asking for confirmation code but only have the original one sent and it says not valid. Don't have another phone to call sky off to resolve.

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PandJ2020
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Re: eSIM confirmation code not valid

‎08 Jul 2024 02:21 PM

Posted by a Superuser, not a Sky employee. Find out more

Did you follow this? https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim

I am just another Sky customer and my views are my own
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KateBlundell
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Re: eSIM confirmation code not valid

‎08 Jul 2024 02:36 PM

Yes it hasn't helped unfortunately!

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caesarome
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Re: eSIM confirmation code not valid

‎08 Jul 2024 04:02 PM

Posted by a Superuser, not a Sky employee. Find out more

Did you delete the esim from your old device ?

Order a new eseim and then activate it ?

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KateBlundell
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Re: eSIM confirmation code not valid

‎08 Jul 2024 04:04 PM

Thank you I've already tried that. It doesn't work

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caesarome
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Re: eSIM confirmation code not valid

‎08 Jul 2024 04:08 PM

Posted by a Superuser, not a Sky employee. Find out more

If it is asking for an confirmation code have you been sent an email with it in ?

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