cant access mysky or see mobile products

[johnith]

i share an account with my mother, as i got my first phone through her being a loyal sky customer. only recently, i've been logged out of My Sky and when i manage to log back in using her email, it tells me there's no products available. this is false as she had broadband and talk and we both have mobile contracts with sky. i cannot access the 'manage' page because of this so i can't roll any data or check bills. can anyone tell me why the sky id seems to have unlinked itself and no longer shows that there's 

[caesarome]

@johnith 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @johnith  an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.