cancel mobile contract

[mnab]

Hi, i need help cancelling my parnters contract that has come to an end but hes not able to login to cancel it. sky is taking £25 every month which needs to stop

[63johnw]

Hi @mnab  to cancel a contract you/he needs to call sky, can't be done online, call on 150 from his phone. 

[caesarome]

@mnab 

If you partner has finished paying for a device then the sim part doesn't end unless you can cel it or transfer the number to a different network.

[mnab]

hi thank you but we have actually lost the phone

[caesarome]

You need to report the phone to Sky as lost if you are unable to track it online so they can put a block on it for you. You can also cancel the sim if you have had this for 12 months or more.

[daveNOS]

@mnab Loosing the phone doesn't mean you can just stop paying for it, you are still liable for the full costs of the credit agreement.

[Daniel0210]

@mnab 

In case it falls into the wrong hands it'll be worth registering it as lost on the Immobilise website 

https://www.immobilise.com/