I ordered a new iphone 15 pro max from Sky. i recived a delivery on the 25th October and on opening saw that i had been sent an Iphone 14 pro max.
As soon as I opened the package on the 25th October, I contacted Sky to inform them of the error. I was told a member of the investigation team would contact me within 24 hours
26th October- I contacted Sky again as the investigation team had not been in touch. I was told I was scheduled on a call list for the 27th
27th October- No phone call from the investigation team so I again contacted Sky to raise my concern at the time it was taking to contact me. Again I was told I would be contacted within 24 hours
28th October- No phone call and another 60minute plus phonecall to Sky, being passed from department to department none of which could help. I was told I just needed to wait.
30th October- First conversation with investigations team who requested photos (sent and received)on that call I was informed that the outcome of the investigation would determine what action would be taken- Advised that Sky might not be able to do anything about the issue.
1st November- Contacted Sky again but no one at Sky can get in contact with the investigations team and told just to wait.
2nd November still no call.
Sky are more than happy to charge me for iphone 15 knowing I dont have it.
Frustrated isnt the word. I am constantly told I am on a list to be called they even give me the date the call is scheduled and nothing happens. Has anyone else experienced this who could advise how I can escalate this.
Moderator note: Edited title to reflect topic.
