Worst network ever.

[Angrycustomer66]

My phone doesn't work and no one can seem to do their job to fix it. How hard is it to allow me to make calls or have 5G? 

[caesarome]

Has it been working up to now, does it work on 4G ?

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[Angrycustomer66]

Been a week and it does but 4G is slow as 5G is optimal 

[Angrycustomer66]

However it's not been working for over a week now 

[Angrycustomer66]

My phone doesn't  work and m not able to call emergency services. It's been a month and no one can fix it. I'm looking to leave sky and go with a better provider as no one seems to know how to fix a simple issue 

[Chloe-W22]

Hi @Angrycustomer66,

I'm sorry to hear that! I trust my colleagues in the contact centre are managing your case, but I'll escalate your post to be reviewed by one of our Community Messaging advisers. They will then reach out to you on Community for a private chat, look out for the chat bubble appearing on your screen. For more information on the messaging service, you can see here.

Thanks,

[Angrycustomer66]

Hi Chloe,

there is no chat bubble on the link that you have sent me. 

[Angrycustomer66]

Hi,

is there any update? 

[Tom-W19]

Hi @Angrycustomer66 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147