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Discussion topic: Why have been charged

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This message was authored by: Rachelkristense

Message posted on ‎26 Jan 2026 10:33 AM

Why have been charged

I was put on a new sky package recently which included a 10.00 mobile credit.  I have been charged 5.00 and do not know why

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎26 Jan 2026 10:36 AM

Re: Why have been charged

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@Rachelkristense 

What was the credit for? Your itemised bill should explain what it's for. 


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This message was authored by: Joanneibbiitson

Message posted on ‎26 Jan 2026 03:53 PM

Re: Why have been charged

Why am I being charged for text messages they are including in my plan 

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This message was authored by: caesarome

Message posted on ‎26 Jan 2026 03:58 PM

Re: Why have been charged

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@Joanneibbiitson 

Arevyounin the YK when sending these texts and are they ones you have sent to other  UK mobiles ?

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This message was authored by: Daniel0210

Message posted on ‎26 Jan 2026 04:00 PM

Re: Why have been charged

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@Joanneibbiitson

Texts are, but sending chargeable picture messages (MMS) aren't and are 95p each. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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