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Discussion topic: Where is my order?

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This message was authored by: Yadwinder

Where is my order?

I ordered phone from sky, everything is done but can't see any order details on my account and when I try to find order details it's asking to contact us which is not working, really don't know what to do?

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This message was authored by: caesarome

Re: Where is my order?

Posted by a Superuser, not a Sky employee. Find out more

@Yadwinder 

A few questions:

 

When did you place the order ?

Have you received any emails about the order ?

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This message was authored by: Daniel0210

Re: Where is my order?

Posted by a Superuser, not a Sky employee. Find out more

@Yadwinder 
The most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. We have no insight into stock levels or the timescales.

 

If it's asking you to contact Sky that's what you need to do. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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