Wanting the email address

[Mort1919]

I would like the email address for a pre-paid returns label. Many thanks

[63johnw]

Hi @Mort1919  there isn't one. You will need to call sky on 150 to get help with this. 

[Daniel0210 · Accepted solution]

@Mort1919 

If this is to return a device as part of a swap the label should be within the packaging the new device arrived in. 

If this is to return a recent unwanted purchase then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.