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Discussion topic: IVA phone upgrade

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This message was authored by: KH40

Message posted on ‎02 Jun 2025 11:24 PM

IVA phone upgrade

Hi,

I've had a IVA for nearly a year . It's time to upgrade. But sky said I can't upgrade. There are no debts involving sky . I've googled and even with a letter from the IVA company it won't make a difference. Is there anything I can do ? 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎03 Jun 2025 05:37 AM

Re: IVA phone upgrade

Posted by a Superuser, not a Sky employee. Find out more
@KH40 wrote:

But sky said I can't upgrade.

Is this because you have failed the credit check or because it says it isn't time to upgrade ?

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This message was authored by: KH40

Message posted on ‎03 Jun 2025 06:59 AM

Re: IVA phone upgrade

Failed credit check.

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This message was authored by: Daniel0210

Message posted on ‎03 Jun 2025 07:07 AM

Re: IVA phone upgrade

Posted by a Superuser, not a Sky employee. Find out more

@KH40 
See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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