Voicemails don’t save and come through as dictated messages

[Leslie9]

Just moved to sky mobile and today I had a written message on my phone which spelt out in writing the summary of a voicemail. The message I skim read and then it disappeared and the voicemail isn't there! Any ideas? Thank you 

[Tom-W19]

Hi @Leslie9 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147