This discussion topic has been answered Discussion topic: Verification failed" while setting up new iphone
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Message posted on 15 Jul 2025 08:35 PM
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I’m trying to set up a newly purchased iPhone 16 via my iPhone 12 which initially works, but when entering the password (for the apple account) correctly, the new iPad keeps giving “Verification failed: there was an error connecting to the Apple server”. This happens during the setup stage itself. So none of the online suggestions about setting time or making changes in "Settings" apply here.
At that point the setup is stuck as it doesn't move forward to downloading anything from icloud or transferring from my phone.
The password is correct, and I even changed and tried again.
The online suggestions are all for *working* devices. Can someone point me to recommendations for new devices (ipad) being setup, suffering this error?
Many thanks.
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Message posted on 15 Jul 2025 10:05 PM
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Have you tried looking around the Apple site for help:
https://support.apple.com/en-gb/118446
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on 15 Jul 2025 10:05 PM
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Have you tried looking around the Apple site for help:
https://support.apple.com/en-gb/118446
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 22 Jul 2025 05:45 PM
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Re: Verification failed" while setting up new iphone
Did you get a resolution for this issue?
Message posted on 25 Jul 2025 05:37 PM
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Re: Verification failed" while setting up new iphone
I'm having the same issue. Can I ask what worked for you? Have looked on Apple help and not really getting anywhere
Message posted on 25 Jul 2025 07:34 PM
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Re: Verification failed" while setting up new iphone
I kept trying and eventually it worked!
Message posted on 25 Jul 2025 10:47 PM
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Re: Verification failed" while setting up new iphone
Ok. Bit of a pain isn't it. Managed to transfer data easily last time
Message posted on 28 Jul 2025 05:56 PM
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Re: Verification failed" while setting up new iphone
Did anyone find a solution to this? I'm having the exact same issue - trying to setup a new iPhone 16 from a 14. Extremely frustrating.
Message posted on 30 Jul 2025 01:09 PM
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Re: Verification failed" while setting up new iphone
I messaged Apple support. They helped me sort it
For me, I had to turn my WiFi off and on again.
I had tried signing out of Apple Account on old phone and turning both phones off and on again. Apple message service were very responsive
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