App and website issue when trying to convert to eSIM

[Lukeross641]

In the sky app and online after the two step verification check where one time code is entered, the page seems to error and say that another quick check needs to take place where a code will be sent but the button is greyed out and only option is to start again. Is there any way around this issue?

[63johnw]

Hi @Lukeross641  you may need to call sky or use the social media links at the bottom of this page to contact sky for help with this.