VIEW MOBILE BILL

[ButterflyLady]

Hi, I cannot view my mobile bill and it's frustrating. If I can't view it online, can it not be sent to me manually by post. In fact, can we change my method for all of my SKY to paper and, paperless Bills please.

Can someone get back to me ASAP.

[63johnw]

Hi @ButterflyLady  call sky on 150 so they can look at your account to see what's wrong. If you change to paper billing I believe it £1.75 per bill extra charge. 

[caesarome]

@ButterflyLady 

We are customers here but we might be able to help or can arrange some help for you so what is happening when you try to view your mobile bill ?

[ButterflyLady]

Whenever I try to view my mobile bill the screen goes blank.

[caesarome]

Is this via the MySky app or online here or both:

https://www.sky.com/mobile-bill 

Have you linked your account as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[ButterflyLady]

Yes, my account is linked and both ...

[caesarome]

@ButterflyLady 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent ButterflyLady an invite to chat.

[ALOM85]

Hi I need last six months bill send me by post paper bill 

[Tom-W19]

Hi @ALOM85 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[TallAl1]

I have been having the same problem since Christmas. I've spent 3 or 4 hours on the phone to sky and nobody seems to be able to fix it

[caesarome]

@TallAl1 

What issue are you having ?

[TallAl1]

I sign in via app or computer. Go to view mobile bill, it spins around a bit then gives me the message... there is a problem loading your bill... it is very frustrating. I've been asked to link another email address etc. etc nothing works.

[caesarome]

@TallAl1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @TallAl1.