Discussion topic: Upgrading phone but changing sim provider

This message was authored by: Matilda15 · ‎26 Aug 2024

I want to upgrade a device with about 6 months left on the contract (swap after 24 months on a 36 month contract), but I also need to change to another service provider as the Sky service is awful around where we live. If I upgrade the phone online, will it trigger a renewal of the sim only contract associated with that phone (the sim is currently out of contract)? Would it be better to change the sim first?

This message was authored by: 63johnw · ‎26 Aug 2024

Hi @Matilda15 the sim is separate so as long as you dont add another sim or specifically recontract with sky then you wont trigger a renewal of the old sim.

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If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: Matilda15 · ‎26 Aug 2024

@63johnw that's really helpful, thank you.

Discussion topic: Upgrading phone but changing sim provider

Upgrading phone but changing sim provider

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