Upgraded but now have new phone and sim

[Paul450]

I thought I upgraded on the app. But my wife has pointed out it looks like new phone and new sim. And on my mysky app it says activate new sim. I dont want 2 sims or plans. I just want new phone.

shall i cancel the new one as within 14 days. Or can you do something?

cheers

paul

[PandJ2020]

Did you perform a 'swap'?  (Where you return your old phone which hopefully pays off your remaining credit)

If you didn't then you've simply purchased a new device...  (And will be paying for 2 phones and 2 SIMs)

[caesarome]

@Paul450 

If you don't activate the sim then it will be cancelled and you will not be charged for it.