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Discussion topic: Upgraded but now have new phone and sim

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Avatar for Paul450
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This message was authored by: Paul450

Message posted on ‎26 Nov 2024 11:12 AM

Upgraded but now have new phone and sim

I thought I upgraded on the app. But my wife has pointed out it looks like new phone and new sim. And on my mysky app it says activate new sim. I dont want 2 sims or plans. I just want new phone.

shall i cancel the new one as within 14 days. Or can you do something?

cheers

paul

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎26 Nov 2024 11:30 AM

Re: Upgraded but now have new phone and sim

Posted by a Superuser, not a Sky employee. Find out more

Did you perform a 'swap'?  (Where you return your old phone which hopefully pays off your remaining credit)

 

If you didn't then you've simply purchased a new device...  (And will be paying for 2 phones and 2 SIMs)

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎26 Nov 2024 11:30 AM

Re: Upgraded but now have new phone and sim

Posted by a Superuser, not a Sky employee. Find out more

@Paul450 

If you don't activate the sim then it will be cancelled and you will not be charged for it.

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