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Discussion topic: Upgrade

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This message was authored by Seanmatty This message was authored by: Seanmatty

Upgrade

I have a swap update which I would like to start, but I am on my maximum devices I can have, and I keep failing the credit check, why is this, my bill Is paid by direct debit each month.
S.colhoun
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Seanmatty wrote:
I have a swap update which I would like to start, but I am on my maximum devices I can have,

Devices only drop off your account when returned to Sky. It can takes a month or two for any that have been paid off to clear so they don't interfere with a new order. It it stops the process you'll need to call Sky. 

and I keep failing the credit check, why is this, my bill Is paid by direct debit each month.

 

Thats not necessarily connected to the first issue. Credit checks for a Sky device aren't solely based on your ability to pay other Sky bills. Continuous attempts at ordered with further damage your credit score.


For a sim only deal there is a soft credit check. For a device as well Sky do carry out a second, more thorough check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any initial payment you’ve made should hopefully be refunded after about 14 days.


 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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