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[Seanmatty]

I have a swap update which I would like to start, but I am on my maximum devices I can have, and I keep failing the credit check, why is this, my bill Is paid by direct debit each month.

[Daniel0210]

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@Seanmatty wrote:
I have a swap update which I would like to start, but I am on my maximum devices I can have,

Devices only drop off your account when returned to Sky. It can takes a month or two for any that have been paid off to clear so they don't interfere with a new order. It it stops the process you'll need to call Sky. 

and I keep failing the credit check, why is this, my bill Is paid by direct debit each month.

Thats not necessarily connected to the first issue. Credit checks for a Sky device aren't solely based on your ability to pay other Sky bills. Continuous attempts at ordered with further damage your credit score.

For a sim only deal there is a soft credit check. For a device as well Sky do carry out a second, more thorough check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any initial payment you’ve made should hopefully be refunded after about 14 days.

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