Discussion topic: Upgrade

This message was authored by: LarraineL · ‎25 Apr 2024

I can't upgrade online when logged into my account, I have tried for weeks now and have done all the suggestions, tried different browsers, cleared caches, tried on the app.

This message was authored by: caesarome · ‎25 Apr 2024

@LarraineL wrote:

I can't upgrade online when logged into my account,

Why, what is happening ?

If you can't upgrade for whatever reason then call Sky on 150 as they should be able to put the upgrade through for you.

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This message was authored by: LarraineL · ‎29 Apr 2024

I get this error message each time:

Unfortunately we can't process your request online right now

Please try again later or alternatively view the status of your account.

They have checked my account and everything is fine, I would prefer to do the upgrade online without having to call. It seems to be a problem with the website and app that surely needs fixing.

This message was authored by: caesarome · ‎29 Apr 2024

Doing it over the phone will be the only way to do this if this error doesn't go away.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Upgrade

Upgrade

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