Upgrade to swap device

[Kylie89]

Im trying yo upgrade my device but it gets so far amd says technical error i refresh the page but it continues to do so

[63johnw · Accepted solution]

Hi @Kylie89  if this keeps happening then call sky on 150 for help with your order. 

[Kylie89]

Yes i will have to theyre a nightmare to get hold of. Thankyou 

[Tuhin1]

I can't upgrade so many times o try but can't upgrade actually I don't know lot of time i have did follow instruction but can't upgrade right now should i do

[Daniel0210]

@Tuhin1 

What's happening when you try? Are you failing the credit checks? 

[Tuhin1]

Upgrade my device but I can't my credit unsuccessfully showing me bu why

[63johnw]

Hi @Tuhin1  if you are failing the credit checks there is nothing you can do other than use a credit agency to try and see why. Sky or anyone here won't be able to tell you why. Repeated attempts and failures will make it worse.