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Discussion topic: wont allow me to sign my sky mobile credit agreement

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This message was authored by taylorjaymansel This message was authored by: taylorjaymansel

wont allow me to sign my sky mobile credit agreement

just ordered the iphone 16 pro max on a 36 month contract and the only thing that needs doing is for me to sign my credit agreement but everytime i press the link it just takes me back to the mobile homepage ive even tried using diffrent devices and browsers and still nothing ?

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This message was authored by caesarome This message was authored by: caesarome

Re: wont allow me to sign my sky mobile credit agreement

Posted by a Superuser, not a Sky employee. Find out more

@taylorjaymansel 

Does the same happen if you click the button here:

 

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

 

If so can you see it here in your message centre:

 

https://www.sky.com/mymessages

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taylorjaymansel
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This message was authored by taylorjaymansel This message was authored by: taylorjaymansel

Re: wont allow me to sign my sky mobile credit agreement

Yes mate the same thing happens when I press the link I'll press on the sign my credit agreement page then it takes me right back to the mobile homepage ? 

This message was authored by caesarome This message was authored by: caesarome

Re: wont allow me to sign my sky mobile credit agreement

Posted by a Superuser, not a Sky employee. Find out more

@taylorjaymansel 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
taylorjaymansel
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This message was authored by taylorjaymansel This message was authored by: taylorjaymansel

Re: wont allow me to sign my sky mobile credit agreement

Ok thanks mate hopefully they can sort it for me 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: wont allow me to sign my sky mobile credit agreement

Posted by a Sky employee

Thanks for escalating this. We’ve sent taylorjaymansel  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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