Discussion topic: Upgrade mobile device
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Message posted on 24 Apr 2025 09:36 AM
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Upgrade mobile device
I upgraded one of my mobile phones 4 days ago passed all checks then recieved e-mail being declined along with locking MySky account. I rang and was told it was an error on the system and to try again once cleared by SKY. This I did only to have the cancelation and lock applied again. I cannot get past the auto response on ringing. Is there even a point doing this for a third time?
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Message posted on 24 Apr 2025 09:43 AM
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Re: Upgrade mobile device
I would call Sky to process your swap manually.
Message posted on 24 Apr 2025 09:43 AM
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Re: Upgrade mobile device
No, I wouldn't place the order again as the chances are that the orders are being cancelled due to you failing the credit checks, so if you have then this will be something you need to look into yourself. You could sign up on a free months trial at somewhere like Experian which will give you access to your credit record. If you do this remember to cancel before the free month finishes.
https://www.sky.com/help/articles/understanding-my-bills
So have you checked your future bills to see what they show:
https://www.sky.com/manage/bill/future
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