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Discussion topic: Upgrade mix up

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Avatar for Jen797
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This message was authored by: Jen797

Message posted on ‎19 Feb 2025 11:32 AM

Upgrade mix up

I saw that I could upgrade so I ordered an iPhone 16. I didn't go through the upgrade protocol like I should have. I would like to keep my old device. What do I do? I want to stay with Sky Mobile as it's a pretty good deal

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎19 Feb 2025 11:42 AM

Re: Upgrade mix up

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jen797  if you agreed to swap but have changed your mind then you need to call sky on 150 to tell them. You will then have two monthly payments for your devices. 

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