Wow just wow what a joke!

[Mylesmum]

Wow thanks sky mobile iv been with you 8 years and this year you decided to go above and beyond to let me down! I ordered a new iPhone 16 pro max had it for less then a month and found my roaming signal to keep dropping out completely as soon as I left the house and seeing as I live in a big city I knew it wasn't living in the middle of nowhere problem so rung up and told you what was happening, got walked through a few quick tip steps to still have the same problem so got told you would send me out a replacement phone and for me to send my other one back then a couple days latter realise that all you did was send another phone out to me and add it to my origanl contract and expecting me to pay for 2! And offer me a deal where if I exchanged some of my saved data I could have 2 Galaxy A9+ tablets and 2 extra sims for free and after our conversation today once realising you expected me to pay for a second phone on top of my defected one, to also be not true you really have some cowboys working for you I wanted to put in a complaint about the seller who sold me this great deal and screwed up me returning my faulty handset you then told me it's not the first time this person has done this to a loyal customer! So from the bottom of my heart get your act together and stop promising deals that don't exist and refusing to honour them.

[caesarome]

@Mylesmum 

You can put in a complaint by filling in this online form:

https://www.sky.com/help/complaints

Make sure you include the date and time you spoke to Sky so if needs be someone can listen to what was said to you.