Discussion topic: Upgrade issues
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Message posted on 12 Mar 2025 07:36 AM
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Upgrade issues
I currently have 5 things out with sky, but of of them is my daughters phone
it's her birthday I'm looking to upgrade it.. here's my issue
I want to upgrade and send the phone back and pay the difference but it won't let me because I have 5 items ... but I'm just swapping the 5th technically if that makes sense
anyway around this?!
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All Replies
Message posted on 12 Mar 2025 07:51 AM
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Re: Upgrade issues
Hi @BeckyMotton the only thing you can do is call sky on 150 to see if they can help you. As you are at your 5 limit then you can't upgrade online until one is cleared and it isn't cleared until after you complete the upgrade.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 12 Mar 2025 07:52 AM
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Re: Upgrade issues
Thank you
I was thinking this
as you said it's not completed until they receive the returned phone x
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