Upgrade cost

[MirsadM]

I currently have a iphone 14 pro max and tried to upgrade to a iphone 15 pro but a upgrade will cost me £95 but up dont i get a free upgrade evrey 24 months? Can someone help me out

[caesarome]

Your iPhone 14 has to be paid off so if you still owe something against it then it does have to paid as this will be added to your next available bill should you go ahead with the upgrade.

[MirsadM]

But it says i can swap at no extra cost but is charging me £95

[caesarome]

Give Sky a call on 150 so they can check nto this for you but usually it is because your old phone needs paying off.

[MirsadM]

Thank you

[PandJ2020]

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@MirsadM wrote:

...but up dont i get a free upgrade evrey 24 months? 

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The Swap24 scheme is a 3 year contract.  Basically you start a credit agreement for 3 years with an option to swap the device at 2 years.

If you don't swap then after paying for 3 years you own the device outright.

If you do swap then the trade in value of the device is assessed and this is used to pay off the remaining credit (1 year's worth) on the device.  Hopefully, the value covers the outstanding credit - if it doesn't then you have to pay the difference - the condition of the device can affect its value.  It's also possible the trade in is higher than the remaining credit (but not expected).

Then you effectively start a whole new contract again for a new device - there's no guarantee of 'free' nor that the monthly amount will remain the same.  (This can obviously vary on the purchase price of the device at the time)  You may also have to pay an upfront amount, depending on your credit assessment.