Hi. I recently called Sky to change my address on my Sky mobile account, after the call I received an email saying I have started a new mobile contract. I have tried to email Sky with no success and I have tried to cancel my contract but sky said I will owe £50 for cancelling within the 12 month contract
Something doesn't add up here as I can't see how you can have started a new sim contract for simply calling to ask them to change your address so did they try any hard sell to try to get you to take out a new contract on the sim ?
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Something doesn't add up here as I can't see how you can have started a new sim contract for simply calling to ask them to change your address so did they try any hard sell to try to get you to take out a new contract on the sim ?
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No hard sell, I have been on a rolling contract I wanted to order a new sim but my account had my old address, I couldn't change address online so had to phone up, no mention of new contract or change or terms and conditions or anything else.
Posted by a Superuser, not a Sky employee. Find out more
If you ordered a new sim then you will start a 12 month contract for it.
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I WANTED to order a new sim but it said it would get sent to my old address so I needed to change address first. I phoned up to change address and that's when I received an email with the new 12 month contract.
Posted by a Superuser, not a Sky employee. Find out more
The point is, you ordered a new sim and that is why you started a new 12 month contract with it.
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The point is I didn't order a sim, I was changing my address before ordering a sim. I was going to get a sim and didn't do it because the address was my old address . The only thing I did was change address. I DID NOT ORDER A SIM OR AGREE TO A NEW CONTRACT
Posted by a Superuser, not a Sky employee. Find out more
Now you have explained it a bit more by proving more details all we can suggest is that you call Sky ands speak to them about this.
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