Unsolicited Phone from Sky

[LOTR3]

Hi, on Friday my husband received a cold call from Sky Mobile from the Philippines offering a reduction in his tariff...he has his phone on speaker so I heard the whole conversation. It was a genuine Sky employee, he agreed to reduction & paperwork came through but it included a brand new Samsung Galaxy phone if which there had been no mention whatsoever. This meant a huge additional cost which he didn't want or ask for!

He immediately rang number on the documentation to say this & cancel! Employee apologised & said this would be done immediately. Needless to say it hasn't & we've received missed delivery from DPD yesterday, husband calls again & says he doesn't want an unsolicited item & arrange for DPD to return back to SKY. Indian lady this time says this has happened as end of month & team have to meet set sales targets...really?!

They reluctantly agreed to arrange for DPD to send phone directly back to SKY.

Yet again this clearly hasn't been done as we've received notification from DPD to say they are delivering it to us later today!

Can no one in SKY Mobile sort this & stop fraudulently sending out phones that aren't asked for or mentioned! 

[PandJ2020]

Actually, I think you've been scammed.  It wasn't Sky.  (They wouldn't call from the Phillippines)

The scam involves ordering an expensive item on your account and then getting you to return it to the scammers.  They have the phone and you're paying for it.

The number on the 'documentation' is not Sky.

Look up the official number on the Sky website and only call that...

https://www.sky.com/help/home  (Click on 'need more help?')

[Daniel0210]

@LOTR3 

I'm in agreement with @PandJ2020 there have been a couple of similar reports. Only call/contact Sky by official methods not by anything you were sent to as a result of this call.

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

[LOTR3]

Have thankfully sorted it now & was a scam but luckily husband never used the password given to him so the order the scammers placed via Sky is coming to our address rather than them being able to change the delivery address to theirs! We just have to refuse phone & it will go back to Sky.

[PandJ2020 · Accepted solution]

---

@LOTR3 wrote:

We just have to refuse phone & it will go back to Sky.

---

Phew!  It can be a very expensive mistake...