Unfair charges

[stav3295]

I recently bought a new non internet phone on the 100mb for £5 per month sim but I've been charged £3.83. Why??

[PandJ2020]

What does your billing show?

[caesarome]

@stav3295 

Pro rata billing perhaps, does your next bill show that you will be charged the £5 ?

[stav3295]

NEW S2 PHONE £8.83
My Mix 14 Dec - 13 Jan £5.00

My Mix 21 Nov - 13 Dec £3.83

Unlimited Calls and Texts
21 Nov 2024 - 13 Dec 2024
£0.00 100MB
21 Nov 2024 - 13 Dec 2024 £3.83
Subtotal £3.83

[stav3295]

The next expected bill shows £21 which is what it should be

[PandJ2020]

---

@stav3295 wrote:

The next expected bill shows £21 which is what it should be

---

Then the billing is likely to be correct?

Looks like some pro-rata billing and credits in the info you've posted?

[Daniel0210]

@stav3295 

21 November > 13 December not being a full month therefore reduced.

[stav3295]

How do you work that out? If it was reduced it would be £21 (the actual bill for 3 sims) MINUS £3.83 or whatever not PLUS

[63johnw]

Hi @stav3295  you are being billed from 21st November to the 13th January. The part month from November to December then the full month in advance from mid December to mid January. 

[PandJ2020]

---

@stav3295 wrote:

How do you work that out? If it was reduced it would be £21 (the actual bill for 3 sims) MINUS £3.83 or whatever not PLUS

---

We can't see your bills.  The text you've posted is hard to interpret...  Post an actual picture perhaps?

But the bill is significantly less than expected?