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Discussion topic: Uncapable Call Centre based in South Africa

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This message was authored by: Matt+broad

Message posted on ‎02 Oct 2025 10:21 AM

Uncapable Call Centre based in South Africa

I have contacted sky call centre 3 times with the final call agreeing I would receive a call from a manger.  Is it beyond the wit of man to see the error on my bill, which unsurprisingly is the the benefit financially of Sky.  I find the treatment of myself disgraceful.

 

If I don't get a response I will be cancelling my direct debit, in the hope this gets someones attention. 

 

Has anyone else experiences poor quality non first language english staff??

 

 

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Message posted on ‎02 Oct 2025 10:22 AM

Re: Uncapable Call Centre based in South Africa

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@Matt+broad 

What is the error on your bill and what shows on the following bill ?

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Message posted on ‎02 Oct 2025 10:24 AM

Re: Uncapable Call Centre based in South Africa

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@Matt+broad  Cancelling your direct debit won't get any attention other than demands to reinstate it or risk having restrictions on your account 


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Message posted on ‎02 Oct 2025 10:25 AM

Re: Uncapable Call Centre based in South Africa

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@Matt+broad Cancelling your direct debit won't get anyones attention, it will simply get your services restricted at which point you won't be able to speak to Sky.

 

 

 

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