Unblock

[Stella]

As the account holder how do I unblock content on another phone

[caesarome]

@Stella 

Do you mean parental control settings, if so have a read of this:

https://www.sky.com/help/articles/parental-controls-sky-mobile

You will need a credit card to do this so you can either use one from a family member or friend or if you have a phone contract with Sky then you can call them and they will do this for you as only someone aged 18 or over can sign a credit agreement so they will already know that you are older than 18 for the adult settings to be changed. 150 is the free number to use to call Sky on

[Stella]

I'm the account holder and need to unblock content on my partner's phone  ??

[Daniel0210]

@Stella 

If you don't mean 'parental control' which has been answered above please explain what you or your partner are trying to do. 

[Stella]

I know how to navigate on Sky tv but if it is parental control on the phones do I have to contact Sky to unblock content on my partner's phone ?

[63johnw]

Have you looked at the link posted above @Stella  ? That explains how to remove parental controls on mobile devices. 

[caesarome]

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@Stella wrote:

I know how to navigate on Sky tv but if it is parental control on the phones do I have to contact Sky to unblock content on my partner's phone ?

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Are you talkig about Sky Go @Stella and if so by "unblock" do you mean it is asking you for a pin ?

[Stella]

No ... mobile phone. I have made progress 

[Stella]

Found the link and followed instructions only to be told there was an error and try again later.    This has happened twice now.

Thanks for your help.

[63johnw]

Hi @Stella  you could call sky on 150 and they can do it. 

[Stella]

Thankyou