Discussion topic: Unable to upgrade device
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Message posted on 18 Sep 2025 04:17 PM
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Unable to upgrade device
Hi, I am attempting to upgrade one of my devices. However I keep getting this message when attempting to upgrade my iPhone 15: "Unfortunately we can't process your request online right now"
it is allowing me to upgrade my other devices such as my iPhone 16, and iPad. But it just will not allow me to do anything with my 15 pro for whatever reason. I have called Sky's support team, and it won't even allow them to access my iPhone 15 contract for whatever reason.
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Message posted on 18 Sep 2025 04:52 PM
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Re: Unable to upgrade device
As customers here all we can suggest is that you either try again by calling Sky or fill in this form to register a complaint:
https://www.sky.com/help/complaints -
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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