Unable to upgrade any services online

[scottyb1976]

When trying to upgrade any of my services on the app or online i keep getting a message,

My account is upto date with all payments never missed a payment, been like this for months I have spoken with SKY to no avail it's becoming rather annoying that SKY are unable to resolve this 

[caesarome]

These errors do occur from

time to time I'm afraid so it is nothing to do with your billing and payments. 

To get the upgrade order placed you will have to call Sky on the free 150 number from a mobile that has a Sky sim in it.

[scottyb1976]

This isn't acceptable to be honest, I shouldn't need to call to upgrade, this is an ongoing issue that SKY need to resolve.

[caesarome]

I agree but we have to work with what we have got so if you want to upgrade and unless the website starts working you will need to call.

Btw, we are customers here who help each other.