Unable to roll data on Sky Piggybank

[Lisa-P1987]

Thank you for escalating this. We have sent Niall34 an invite to chat 🙂 

[Lisa-P1987]

Update - Spoken to Niall34, we were not able to help due to this being a staff account. Given the staff number 🙂

[Debsc07]

I am now having this same issue. When i try and roll data from my piggybank it just says that it has failed and to try again but it hasn't worked for days

[caesarome]

@Debsc07 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Sammy0708]

Hiya I'm having this problem this morning. Updated phone number and still doesent work 

[CheshamUnited]

Same here, if its not one thing its another! Can't roll any data over so my mobile phone is pretty much useless with no data until I get on WiFi. Tried the app and online. All very well saying call 150 will anyone answer it?

[Sammy0708]

it's so annoying. I need my data for today as I'm not in the house and my parents are away and only way I can contact them is WhatsApp 

[CheshamUnited]

Yep ring 150 no one there advise to try the app!

[Sirekn]

Same problem. Here has anyone resolved it 

[Daniel0210]

@Sirekn @Sammy0708 @CheshamUnited 

As the escalation process is temporarily unavailable you will need to call. 

[CheshamUnited]

Called finally got through. Data rolled over but didn't have any idea that the app and Web page not working.

[Jess81]

I am unable to roll data from the Piggybank to top up either of the sims I have with Sky. It's been over 24 hours and we keep receiving the same error message on the Sky app. My son is at a festival and is running out of data so it's incredibly frustrating.

 

[63johnw]

Hi @Jess81  have you called sky as advised above and as others have done ? There seems to be a known issue. 

[Kelly853]

I can't even see my spare data wi t let me log in to the mobile part comes with error code 

[Kelly853]

Ian also in the same situation I can't even view my bill or check what data I have left takes ages to log into account then brings a error message up