05 May 2022 01:46 PM
Posted by a Sky employeeThank you for escalating this. We have sent Niall34 an invite to chat 🙂
05 May 2022 03:04 PM
Posted by a Sky employeeUpdate - Spoken to Niall34, we were not able to help due to this being a staff account. Given the staff number 🙂
19 Jul 2022 04:13 PM
I am now having this same issue. When i try and roll data from my piggybank it just says that it has failed and to try again but it hasn't worked for days
19 Jul 2022 04:14 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
27 Jul 2023 06:36 AM
Hiya I'm having this problem this morning. Updated phone number and still doesent work
27 Jul 2023 06:39 AM
Same here, if its not one thing its another! Can't roll any data over so my mobile phone is pretty much useless with no data until I get on WiFi. Tried the app and online. All very well saying call 150 will anyone answer it?
27 Jul 2023 06:40 AM
it's so annoying. I need my data for today as I'm not in the house and my parents are away and only way I can contact them is WhatsApp
27 Jul 2023 07:38 AM
Yep ring 150 no one there advise to try the app!
27 Jul 2023 07:51 AM
Same problem. Here has anyone resolved it
27 Jul 2023 08:19 AM
Posted by a Superuser, not a Sky employee. Find out more@Sirekn @Sammy0708 @CheshamUnited
As the escalation process is temporarily unavailable you will need to call.
27 Jul 2023 08:44 AM
Called finally got through. Data rolled over but didn't have any idea that the app and Web page not working.
24 Aug 2024 09:31 AM
I am unable to roll data from the Piggybank to top up either of the sims I have with Sky. It's been over 24 hours and we keep receiving the same error message on the Sky app. My son is at a festival and is running out of data so it's incredibly frustrating.
24 Aug 2024 09:37 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @Jess81 have you called sky as advised above and as others have done ? There seems to be a known issue.
28 Aug 2024 11:08 AM
I can't even see my spare data wi t let me log in to the mobile part comes with error code
28 Aug 2024 11:09 AM
Ian also in the same situation I can't even view my bill or check what data I have left takes ages to log into account then brings a error message up
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