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Discussion topic: Unable to make or receive calls in Greece using hotel WiFi

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This message was authored by: Doll_Face

Unable to make or receive calls in Greece using hotel WiFi

We're on holiday in Greece. We have an emergency at home in the uk. I am unable to make or receive calls from my mobile using the hotel's WiFi, we can only call via WhatsApp. However I need to make & recieve calls to/from those not on WhatsApp . 
please can anyone help? 
Thank you 🙏🏼 

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This message was authored by: caesarome

Re: Unable to make or receive calls in Greece using hotel WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Doll_Face 

You could try turning off automatic network selection in the settings then get your phone to search for other available networks to see if it will then connect and allow you to make calls. Also make sure the spend cap hasn't been reached if you have one set.

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This message was authored by: 63johnw

Re: Unable to make or receive calls in Greece using hotel WiFi

Posted by a Superuser, not a Sky employee. Find out more

Hi @Doll_Face  have you turned on roaming and mobile data in your phone settings ? Have you checked you haven't reached either of the roaming or monthly spend caps ? 

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