Bill paid services not restored

[Rachael19966]

Hi, my bill was slightly over due so my services got restricted, I paid my bill this morning and it says I'm back up and running and it should be working but it still isn't

[Rachael19966]

It seems I can make calls and send texts but my data isn't working?

[Daniel0210]

@Rachael19966 
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

[Rachael19966]

I cleared the outstanding balance at 5am this morning and set up the direct debit, it says my services are restored and I can call and text but mobile data isn't working it only allows me on the sky app/website nothing else will work, really confused 

[Daniel0210]

@Rachael19966 

It isn't usually that quick, especially on a bank holiday weekend. If you're able to make calls now try calling Sky and see what they say. 

[Rachael19966]

I will do that thank you for your help. 
I don't suppose you know the best number to call them on please?

[Daniel0210]

@Rachael19966 

150 from your Sky mobile. 

[Rachael19966]

Thank you very much