0

Discussion topic: Unable to make calls

Reply
This message was authored by BobC7 This message was authored by: BobC7

Unable to make calls

I'm presently in the US and have been making and receiving calls to and from the UK until yesterday. 
I cannot now make calls unless I turn Airplane mode on then off. I am then able to make one call. Subsequent calls fail unless I again switch airplane mode on and off again!!

I have undertaken ALL corrective actions on the Sky website. Nothing resolves the issue. 
I receive calls and data is working fine. 

Any suggestions??

Thank you. 

 

 

 

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to make calls

Posted by a Superuser, not a Sky employee. Find out more

@BobC7 wrote:

I have undertaken ALL corrective actions on the Sky website. Nothing resolves the issue. 


It is tricky to help without knowing what you have done so is your phone set to abroad ?

 

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Abroad.


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion