Unable to link Sky ID to mobile account

[MichalaB]

Hi, I am having this exact same problem and wonder if someone can help? I can view my recently ended tv/broadband package but not my mobile. When I try to link I get a technical error message. I need to add some data but can't. Thanks in advance

[caesarome]

@MichalaB 

Would you like some help from Sky's messaging team ?

[MichalaB]

Yes please! 

[caesarome]

@MichalaB 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

Update - Spoken to @MichalaB  and after a few checks, they have had to call in 🙂