Unable to link Sky ID to mobile account

[ZowB]

I used to be a Sky TV customer, this contract has now ended.

I have purchased a sky mobile and had to do it through my Sky ID, i have received an email asking me to link this to my mobile account. I have followed the links both on explorer and chrome but keep getting an error message "Technical error - it's not you, its us" try either refereshing the page or following the link. I have been doing both but it makes no difference and my order etc is not showing in my sky account. 

[caesarome]

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@ZowB wrote:

I used to be a Sky TV customer, this contract has now ended.

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How long ago was it you finished being a Sky TV customer.

[ZowB]

Hi 

it was about 6 months ago

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[ZowB]

Thank you very much for your help 😊 @caesarome 

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Greenfingers001 · Accepted solution]

Update:

Spoke with @ZowB and email is still linked to an old tv accounts Sky id, the options were to update the old sky id with an alternative email address or use a different email address for the new mobile account, customer had no alternative email address so needs to speak to the Sky Id team to see if they can use the systems they have exclusive access to, to resolve this.

Thanks again for the escalation have a great Sunday 🙂

[jalderson1986]

hi, can someone help me with this?

I am so iirritated that this does not work and cant be resolved online.  surly your systems should be able to identify duplicate accounts and merge them??

[caesarome]

@jalderson1986 

Do you want to start from the beginning and let us know what the issue is as you haven't said so what is happening and what are you trying to do. You mention duplicate accounts so what is happening with this ?

[Stresses+out]

Can't link sky mobile to new akt account. Need to add more date but after entering the correct post code and bank account number. Wont let me log in

[caesarome]

@Stresses+out 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Stresses+out.

[Pompey+Ian]

I'm having exactly the same problem 

[caesarome]

@Pompey+Ian 

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Pompey+Ian.