Unable to Activate a new SIM - Red Triangle

[jo_chapelli]

Hi

Sky have sent two new SIM cards.  

I am attempting to activate them but it says 'Please try again later' with red triangles with exclamation marks inside.  

I have no call package to ring Sky.  They have set up two new Unlimited Data Plans yesterday and I have received an email contract.

I have attempted to use the Sky AI chat with no luck.  

Can anyone advise please.

Thank you.  

[63johnw]

Hi @jo_chapelli  have a look here. 

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

[jo_chapelli]

Thank you 🙂