URGENT: SIM Card Missing - New Sky Mobile Customer (eSIM failure & Contract Active)

[Tom326]

Hi everyone,

I'm brand new to Sky Mobile and I'm hoping someone can offer advice or help me escalate an urgent issue.

I received my new phone last week and my contract has officially started. I initially opted for the eSIM at the point of order, but the required 4-digit activation code expired.

I then spoke to a Sky representative last Wednesday (3rd December) via a family phone. They advised that the eSIM was no longer an option and that they would need to send me a physical SIM card to insert into my phone.

However, since that call on Wednesday 3rd December, the physical SIM has not arrived.

As my contract is now active, I am unable to use the service I'm paying for, and critically, I have no way of calling Sky to chase this up as I don't have an active phone line.

Does anyone know the best way to chase the dispatch/delivery of the SIM card, or have a direct contact method for this type of issue?

Any help would be greatly appreciated!

Thanks

[Daniel0210]

@Tom326 

SIM cards are dispatched through Royal Mail so you're waiting on the postie I'm afraid. 

For future reference these are the current methods for contacting Sky. Depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.