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Discussion topic: Why did you cancel my order
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This message was authored by: Jim1241
Message posted on 08 Dec 2025 03:17 PM
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Why did you cancel my order
Why did you cancel my mobile phone order
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This message was authored by: SKY1992bf
Posted by a Superuser, not a Sky employee.
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video Please note: I only provide help on the main forums and not via PM ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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Message posted on 08 Dec 2025 03:23 PM
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Re: Why did you cancel my order
@Jim1241 As fellow customers on here not sky support we can't say why with a 100% certainty but it's possible you have failed Skys credit checks
they will be able to confirm this if you call them but can't give you the exact reason as they aren't allowed to, you would need to check your credit file yourself by signing up to a credit agency and check for obvious errors like spelling mistakes
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