Twice Mobile bill deduction

[TripleA1]

My sky mobile was due today, i made a manual payment in the morning, my dashboard was updated that bill paid, but later this evening same amount was deducted directly from my account for mobile bill payment 

[Daniel0210]

@TripleA1 

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

[63johnw · Accepted solution]

Hi @TripleA1  thats why you shouldn't make a manual payment if you have a payment method set up. It will go as credit against your next bill or call sky on 150 for a refund which can take a week or two.