Discussion topic: Trying to upgrade but need to remove old device

This message was authored by: Littlefizz16 · ‎12 Apr 2024

I'm trying to upgrade/swap a device on my account to a new one that comes with a free tablet. It's saying I've reached my device limit - I'm currently paying for 4 devices but a 5th one is still listed from years ago that's no longer been used and I owe nothing on it. We still use the sim but I'm in no contract with it the device so how can I remove this? I'm not trying to add a new device simply upgrade one i already have but it comes with a free device which I'm guessing is the issue? I can have upto 5 active devices I believe anyway and I've currently got 4?

This message was authored by: caesarome · ‎12 Apr 2024

That 5th one shouldn't prevent you from upgrading as you have paid it off so as you are having issues you will need to call Sky on 150 to see if they can help you with this.

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This message was authored by: zoecaskey83 · ‎23 May 2024

im trying to upgrade my tablet and the site is not letting

This message was authored by: 63johnw · ‎23 May 2024

Hi @zoecaskey83 if you can't upgrade online then you will need to call sky on 150 and they will do it.

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If their answer solved your issue mark it as the correct answer.

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Discussion topic: Trying to upgrade but need to remove old device

Trying to upgrade but need to remove old device

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Re: Trying to upgrade but need to remove old device

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