Trying to initiate an upgrade but my account says it is restricted however all payments are up to da

[Stevereyno]

When attempting to upgrade a device it says my account is restricted however all payments are up to date with nothing due until the 15th.

[caesarome · Accepted solution]

Call Sky for help with the restricted message and the upgrade, the free number to call them on is just 150.

[Stevereyno]

Thank you for your response.  This keeps happening and every time I ring I am told there is no restriction on my account it's getting so frustrating.

[caesarome]

Would you like the messaging team from Sky to contact you via here regarding the restricted message. If you do then you have 48 hours to respond to the chat invite.

[Stevereyno]

Yes that would be bery helpful thank you

[caesarome]

@Stevereyno 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Stevereyno to chat.

[Stevereyno]

@caesarome 

Thanks for your response I'll keep my eyes open for that coming

[caesarome]

@Stevereyno 

The chat invite is there for you now via the bubble at the bottom of this page.

[Stevereyno]

@caesarome 

Thanks have now been able to resolve the issue

[Jenna33]

I'm having the same issue. Rang sky but they said no restrictions. How did you get this resolved. Thanks

[caesarome]

@Jenna33 

What same issue are you having and did the Sky call handler not place the upgrade order for you ?

[Jenna33]

Yes exactly same issue, try to upgrade and it states account is restricted. Rang sky numourous times but they just kept saying no restrictions on the account. Told me it's probably an issue with my phone and told me to delete and re-download the app. I did that and still the same problem. Yes they offered to do upgrade over the phone but I want to do it online so I can read over my options. 

[caesarome]

@Jenna33 

For the restricted message would you like Sky's messaging team to contact you via here about it ?

[Jenna33]

Yes please if they can help. Thank you.

Sadly Sky didn't help on the occasions that I called them.