No signal with sky

[AbdelIssa]

I transferred from vodafone to sky, esim , with the same number , done all the steps was given a temporary number which had no signal for 2 days but was using my old vodafone sim, now I was told it is transferred so vodafone sim has stopped and no signal on the sky sim, can't call them even.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[twilight+princess]

Try turning off any messaging apps (iMessage, FaceTime etc) then reset the network settings. I have an iPhone so can only supply instructions for that.
Settings>General>Transfer or Reset Phone>Reset>Reset Network settings.

If the phone has WiFi then you can sign in to your account & send the phone settings to the device.

[Tom-W19]

Hi @AbdelIssa 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[AbdelIssa]

All sorted, thank you. After it was transferred from vodafone to Sky , I done the esim activation steps again and it worked. 

Thanks all.